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Privacy Policy

Edu Xpress

Why a Privacy Policy?

The Edu Xpress Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, learning platform, or related services. We take privacy seriously and aim to handle your information responsibly, transparently, and in line with applicable data protection laws.

This may include personal information such as:

  • Name
  • Email address
  • Telephone number
  • Billing or contact address
  • Organisation details where provided

How do we collect information about you?

Edu Xpress offers online learning services and related products that may be purchased, redeemed, or accessed through our website and platform.

We may collect personal information when you:

  • create an account
  • purchase a course or service
  • redeem a voucher
  • order a certificate or transcript
  • contact us through our website or email
  • sign up for newsletters or promotional updates
  • use the website, platform, or learner dashboard

During account registration, checkout, voucher redemption, and support requests, we may ask for personal and, where relevant, organisational information.

How do we use your information?

Information we collect may be used to:

  • provide access to courses, learner accounts, and related services
  • process orders, voucher redemptions, certificate requests, and transcript requests
  • improve and extend our services
  • respond to your support requests or enquiries
  • manage learner activity and platform performance
  • analyse visitor, learner, and customer interactions
  • maintain security and prevent misuse
  • send service-related communications
  • market relevant Edu Xpress services, offers, or updates where permitted by law

Legal basis for using your information

Where applicable, Edu Xpress processes personal information on one or more lawful bases, including:

  • to perform a contract with you
  • to comply with legal obligations
  • for our legitimate interests in operating and improving our services
  • on the basis of consent, where consent is required

Legal requests for information

Edu Xpress may be required to provide personally identifiable information to government authorities, regulators, law enforcement bodies, or courts where we are legally required to do so.

Where such requests are valid and lawfully made, we may disclose the information required.

With whom do we share your information?

We only share personally identifiable information where there is a lawful reason to do so. This may include situations where:

  • You have agreed to us sharing the information
  • We are required to do so by law
  • We need to protect or enforce our legal rights
  • We use trusted service providers to support the operation of Edu Xpress
  • We sell, transfer, or assign all or part of the Edu Xpress business, in which case your information may be transferred as part of that transaction
  • affiliated partners or suppliers provide services on our behalf, subject to appropriate confidentiality and data protection obligations

Any third party providing services to Edu Xpress is limited to using the information only as necessary for those services.

How long do we retain your information?

We retain your personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain learner records, meet legal or financial obligations, resolve disputes, and enforce our agreements.

Where applicable, we may retain account and transaction information after account closure for compliance, audit, fraud prevention, backup, and record-keeping purposes.

If you request deletion of your data, we will assess the request in line with our legal obligations and operational requirements. Some information may remain in secure backups for a limited period.

Information Security

The Edu Xpress website and platform use reasonable security measures designed to protect the loss, misuse, unauthorised access, disclosure, or alteration of information under our control.

While no system can guarantee complete security, we aim to apply safeguards that are appropriate to the nature of the information we hold and the services we provide.

Email Privacy

We follow responsible email communication practices. If you receive emails from Edu Xpress, it will usually be because:

  • You created an account
  • You purchased or redeemed a service
  • You contacted us
  • You subscribed to receive updates
  • We need to send a service-related communication linked to your account or order

Where marketing emails are sent, you can unsubscribe at any time.

Call Privacy

If Edu Xpress records incoming or outgoing calls for training, quality assurance, or contractual purposes, those recordings will be handled securely and retained only for as long as reasonably necessary.

If you do not record calls, remove this section before publishing.

Outbound links

The Edu Xpress website and platform may contain links to third-party websites or external services. While we aim to link only to relevant sources, we are not responsible for the content, privacy practices, or security of external websites.

You should review the privacy policies of those third-party websites before sharing personal information with them.

Your rights

You may have rights in relation to the personal information Edu Xpress holds about you. These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request the deletion of your personal information where appropriate
  • Object to processing based on legitimate interests
  • Request restriction of processing in certain circumstances
  • Request transfer of certain personal information in a structured electronic format
  • Withdraw consent where processing is based on consent

If you want to exercise any of these rights, you may contact us through our website or by email. We may ask for proof of identity before actioning your request.

You will not usually have to pay a fee to exercise your rights unless the request is clearly unfounded, repetitive, or excessive.

We aim to respond to valid requests within one month where required by law.

Use of Cookies

Cookies are small files placed on your device by websites you visit. They help us understand how visitors use the website, remember preferences, improve performance, and support a smoother browsing experience.

Edu Xpress may use cookies and similar technologies for:

  • essential website functionality
  • account access and session management
  • analytics and performance monitoring
  • user experience improvements
  • marketing or advertising support where applicable

You can usually control cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Contact information

If you have any questions about this Privacy Policy, your personal information, or a request to update or remove data, please contact Edu Xpress through our official website or by email at support@eduxpress.co.uk.

We aim to respond to support and privacy-related requests as promptly as possible.

Policy changes

Edu Xpress reserves the right to update this Privacy Policy at any time. Any updated version will be published on our website and will apply from the date of publication unless stated otherwise.

This Privacy Policy forms part of the legal agreement between you and Edu Xpress.