Communication Skills

Overview
Curriculum
Reviews

Course Overview

Effective communication is the cornerstone of personal and professional success. This Communication Skills course is a CPD-accredited online programme designed to develop both basic and advanced communication abilities, ensuring you can express ideas clearly, listen actively, and interact professionally in any environment.

The course explores verbal, non-verbal, and digital communication strategies, including body language, telephone etiquette, and advanced communication techniques for workplace and personal scenarios. Learners will gain confidence in presenting ideas, influencing others, and resolving misunderstandings effectively.

Complete the course and receive a CPD certificate that demonstrates your communication proficiency and professional interaction capability. You’ll understand fundamental principles, practice advanced techniques, and enhance interpersonal and professional communication skills.

Key Highlights

CPD-accredited Communication Skills course for professionals and individuals
Covers basic, advanced, verbal, non-verbal, and digital communication
Focuses on listening skills, persuasion, influence, and conflict resolution
Includes telephone etiquette and effective body language techniques
Fully online and self-paced learning with flexible access

What You’ll Learn

Understand the principles of effective communication in personal and professional contexts
Apply active listening and questioning techniques to improve understanding
Master advanced communication strategies for persuasion and conflict management
Demonstrate professional telephone etiquette and digital communication protocols
Recognise the importance of body language and non-verbal cues in conversations
Adapt communication style to different audiences and situations for maximum impact

Accreditation & Recognition

This Communication Skills course is fully CPD-accredited, ensuring your training meets recognised continuing professional development standards relevant to workplace and personal communication.

Earn a CPD Accredited certificate to demonstrate communication skills competence
100% online, self-paced study with 12 months’ access
Includes online multiple-choice assessment and optional portfolio
Order CPD-accredited digital certificate (printed version £24.99)
Recognised communication training within UK professional sectors

Assessment & Certification

Learners are assessed through an online multiple-choice examination with a 60% pass mark and instant feedback. Retakes are free if required.

Successful completion grants a CPD Accredited certificate, validating communication skills competency and professional interaction capability. A hardcopy certificate is available for £24.99.

Who Is This Course For?

Professionals seeking to improve workplace communication
Managers, team leaders, and project coordinators
Career changers wanting interpersonal skills enhancement
Students preparing for professional environments
Beginners looking to develop strong communication foundations

Career Opportunities & Progression

Customer Service Executive – £20,000 to £30,000 per year
Team Leader – £25,000 to £38,000 per year
Human Resources Assistant – £22,000 to £35,000 per year
Sales and Marketing Professional – £24,000 to £40,000 per year
Business Development Executive – £28,000 to £45,000 per year

Key Skills You’ll Gain

Active listening and questioning techniques
Effective verbal and non-verbal communication
Persuasion and influencing skills
Professional telephone and digital etiquette
Conflict resolution and negotiation skills
Audience adaptation and communication clarity

Why Study with Edu Xpress

Edu Xpress provides CPD-accredited online learning designed to enhance practical workplace and personal skills. Our courses focus on career relevance, flexible learning, and real-world application.