Course Overview
Want to become a Support Worker or Care Assistant but don’t know where to start? This Support Worker Diploma & Care Assistant Certificate is a CPD-accredited online training programme that teaches the essential skills, communication techniques, safeguarding practices, and person-centred principles. These skills are required to work safely and effectively in UK adult social care settings.
Covering essential skills for support workers, HCAs, and care assistants, this course includes safeguarding, communication, mental health awareness, dementia support, and person-centred care. Recognised by UK care employers and aligned with common induction expectations. 100% online and self-paced, you learn anytime from any device with flexible access.
Complete the course and receive a CPD certificate that demonstrates your readiness for support worker and care assistant roles. You’ll have the knowledge to apply person-centred approaches, recognise safeguarding concerns, and support daily living activities with confidence. This qualification opens doors to meaningful careers in residential care, domiciliary support, supported living, and healthcare assistance across the UK.
Key Highlights
- CPD-accredited training for support workers, care assistants, and HCAs
- Covers safeguarding, communication, mental health, and person-centred care
- 100% online and self-paced learn anytime from any device
- Recognised by UK care employers across adult social care settings
- Suitable for beginners and current care workers seeking formal recognition
- CPD certificate upon completion with optional hardcopy available
What You’ll Learn
- Understand the roles, responsibilities, and values of support work
- Apply person-centred and compassionate care practices in daily work
- Recognise and report safeguarding concerns for adults and children
- Communicate effectively with service users, families, and care professionals
- Support daily living activities and promote independence confidently
- Respond appropriately to challenging situations and emotional needs
- Understand mental health, dementia, and learning disability support needs
- Maintain accurate records while upholding confidentiality and duty of care
Gift Courses
- Course 01: Care Planning and Record Keeping
- Course 02: Observational Skills in Care
Accreditation & Recognition
This Support Worker Diploma & Care Assistant Certificate is fully CPD-accredited, ensuring your qualification meets trusted professional standards for relevant fields. It is widely recognised by UK employers as a benchmark for continuing professional development and compliance training.
- Earn a CPD Accredited certificate to showcase your knowledge and skills
- 100% online, self-paced study with 12 months’ access
- Includes online multiple-choice exam and optional reflective portfolio
- Order a CPD-accredited digital certificate (optional printed version available for £24.99)
- Recognised by UK employers and globally trusted certification
Assessment & Certification
Your progress in this Support Worker Diploma & Care Assistant Certificate course is measured through an online multiple-choice assessment with a 60% pass mark and instant results. Learners can retake the exam for free, ensuring full understanding before completion.
Upon passing, you can order a PDF version of the CPD Accredited certificate, verifying your learning achievement and continued professional development aligned with industry knowledge standards. You can also order a hardcopy certificate for £24.99 to boost your credibility and showcase your achievement.
This qualification includes no hidden fees and is recognised by UK employers as evidence of structured learning and professional growth.
Who Is This Course For?
- Healthcare assistants and support workers enhancing adult care skills
- Care assistants and residential staff seeking safeguarding knowledge
- Childcare workers supporting children’s health and development
- New or experienced workers in health and social care
- Professionals aiming to strengthen communication and partnership skills
- Staff responsible for wellbeing, safety, and ethical decision-making
Career Opportunities & Progression
- Support Worker – £18,000–£25,000 per year
- Care Assistant – £18,000–£24,000 per year
- Healthcare Assistant – £19,000–£26,000 per year
- Residential Care Worker – £18,000–£24,000 per year
- Childcare Support Worker – £18,000–£23,000 per year
- Community Support Worker – £19,000–£25,000 per year
Key Skills You’ll Gain
- Adult and child care support expertise
- Applied safeguarding and ethical care skills
- Health, safety, and infection control proficiency
- Communication and partnership working abilities
- Crisis management and problem-solving techniques
- Promoting wellbeing and mental health in care settings
- Medication and emergency response skills
- Confidence in providing person-centred care
Why Study with Edu Xpress
Edu Xpress is a trusted CPD-accredited training provider dedicated to helping professionals build confidence, leadership, and compliance in the UK job sector. Our expert-led online courses are designed to fit around your lifestyle, giving you the flexibility to study anywhere, anytime.
- CPD-accredited and employer-recognised qualifications trusted across the UK
- Expert tutors with essential real-world experience
- 100% online learning with UK-based learner support
- Affordable, transparent pricing with no hidden fees
- Trusted by thousands of UK learners and global professionals
Enrol today to strengthen your support work and care assistant skills with the CPD-accredited Support Worker Diploma & Care Assistant Certificate, designed to develop practical knowledge, confidence, and applied understanding for UK health and social care.
Curriculum Description
Module 01: Introduction to Support Work
Explore the fundamentals of support work in health and social care. This module covers roles, responsibilities, and professional expectations. You will gain a solid foundation for practical care practice.
Module 02: Fundamentals of Health and Social Care
Understand core principles, frameworks, and values in health and social care. This module covers person-centred approaches and professional standards. You will develop applied knowledge for quality care delivery.
Module 03: Role as a Caregiver and Healthcare Professional
Learn how to balance responsibilities, ethics, and person-centred care. This module covers professional behaviour and applied skills. You will gain confidence in your role supporting individuals.
Module 04: Working in Health and Social Care; Promoting Equality, Diversity and Rights
Explore how to embed equality, diversity, and inclusion in care practice. This module covers respect, anti-discrimination, and ethical frameworks. You will develop applied strategies for fair care delivery.
Module 05: Rights and Responsibilities as a Health and Social Care Worker
Understand your duties and legal obligations within UK care settings. This module covers accountability, decision-making, and professional ethics. You will gain applied knowledge to work responsibly.
Module 06: Legislation, Policy and Guidance
Learn relevant UK legislation, policies, and guidance for care practice. This module covers compliance and professional frameworks. You will gain knowledge to support ethical and lawful service delivery.
Module 07: Important Principles and Policies in Health and Social Care Work
Explore essential principles guiding care practice, including safety, dignity, and wellbeing. This module covers procedural guidance and best practice. You will gain skills for consistent professional care.
Module 08: CSTF Information Governance
Understand the importance of data protection, confidentiality, and record-keeping. This module covers legal requirements and ethical standards. You will develop skills to manage sensitive information safely.
Module 09: Safeguarding Vulnerable Individuals
Learn strategies to protect adults and children from harm. This module covers risk assessment, reporting, and intervention. You will gain applied skills in safeguarding practice.
Module 10: An Introduction to Safeguarding of Vulnerable Adults
Explore adult safeguarding legislation, guidance, and best practice. This module covers recognising abuse and taking action. You will develop confidence in supporting vulnerable adults.
Module 11: Child Protection
Understand child protection principles, legislation, and reporting procedures. This module covers identifying concerns and taking appropriate action. You will gain skills to ensure child safety.
Module 12: Safeguarding – Assessing Need and Providing Help
Learn assessment frameworks and support strategies for at-risk individuals. This module covers practical tools for intervention. You will develop skills to provide timely and effective support.
Module 13: Understanding the Importance of Communication in Care
Explore techniques to communicate effectively with service users and colleagues. This module covers verbal, non-verbal, and written methods. You will gain confidence in professional interactions.
Module 14: The Participation of The Service User
Learn strategies to involve service users in decision-making. This module covers empowerment, consent, and collaboration. You will develop applied skills for person-centred care.
Module 15: Partnership Working
Understand how to collaborate with colleagues, families, and other professionals. This module covers team dynamics and communication. You will gain practical skills to improve care outcomes.
Module 16: Health and Safety Responsibilities
Explore risk assessment, hazard identification, and safe working practices. This module covers regulatory and organisational requirements. You will develop applied skills to maintain safe care environments.
Module 17: CSTF Infection Prevention and Control
Learn infection control principles and hygiene practices in care settings. This module covers standard precautions, PPE, and outbreak response. You will gain applied skills to protect service users and staff.
Module 18: CSTF Resuscitation – Basic Life Support
Understand principles of basic life support and emergency response. This module covers CPR, choking management, and safety procedures. You will gain confidence in immediate life-saving actions.
Module 19: Manual Handling Techniques
Learn safe methods for moving and handling service users. This module covers ergonomics, risk reduction, and correct techniques. You will gain practical skills to prevent injury.
Module 20: Managing Stress and Maintaining Well-Being
Explore strategies to manage personal and professional stress. This module covers resilience, coping mechanisms, and wellbeing. You will develop applied knowledge for self-care in care settings.
Module 21: Improving Health and Wellbeing
Learn to promote holistic health, including physical and mental wellbeing. This module covers activity, lifestyle, and support strategies. You will gain skills to enhance service user outcomes.
Module 22: Healthy Food, Healthy Living
Understand nutrition principles and how to support healthy eating. This module covers dietary needs, meal planning, and safe preparation. You will gain practical skills to improve service user health.
Module 23: Mental Health Care
Learn about mental health conditions and supportive interventions. This module covers observation, communication, and practical care strategies. You will gain confidence in providing compassionate mental health support.
Module 24: Solving Issues (Problem-Solving)
Explore problem-solving strategies in care settings. This module covers practical approaches, decision-making, and critical thinking. You will develop applied skills to respond effectively to challenges.
Module 25: Medication Management and Administration
Learn safe principles for supporting medication administration. This module covers storage, dosage, and record-keeping. You will gain applied knowledge to assist responsibly in care environments.
Module 26: Response to Immediate Crisis
Understand strategies for responding to emergencies and crises. This module covers assessment, intervention, and communication. You will gain confidence in providing timely support.
Module 27: Consenting for Someone Else
Learn principles of consent when supporting individuals unable to decide. This module covers legal and ethical considerations. You will develop applied skills to act appropriately in care.
Module 28: Best Interest Decision Making
Understand decision-making frameworks to act in someone’s best interests. This module covers ethical, legal, and practical guidance. You will gain applied skills for professional care decisions.
Module 29: Understanding Child Development
Explore stages of physical, emotional, and cognitive development in children. This module covers milestones, observation, and assessment. You will develop skills to support child growth effectively.
Module 30: Caring for Children
Learn practical approaches to childcare, safety, and wellbeing. This module covers routines, activities, and communication strategies. You will gain confidence in delivering effective child care.
Module 31: Keeping Children Healthy & Safe
Understand safeguarding, hygiene, and nutrition for children. This module covers risk management, accident prevention, and daily care. You will develop applied skills to maintain safe child environments.
Curriculum
- 5 Sections
- 50 Lessons
- Lifetime
- Support Worker Diploma & Care Assistant Certificate31
- 1.1Module 01: Introduction to Support Work
- 1.2Module 02: Fundamentals of Health and Social Care
- 1.3Module 03: Role as a Caregiver and Healthcare Professional
- 1.4Module 04: Working in Health and Social Care; Promoting Equality, Diversity and Rights
- 1.5Module 05: Rights and Responsibilities as a Health and Social Care Worker
- 1.6Module 06: Legislation, Policy and Guidance
- 1.7Module 07: Important Principles and Policies in Health and Social Care Work
- 1.8Module 08: CSTF Information Governance
- 1.9Module 09: Safeguarding Vulnerable Individuals
- 1.10Module 10: An Introduction to Safeguarding of Vulnerable Adults
- 1.11Module 11: Child Protection
- 1.12Module 12: Safeguarding – Assessing Need and Providing Help
- 1.13Module 13: Understanding the Importance of Communication in Care
- 1.14Module 14: The Participation of The Service User
- 1.15Module 15: Partnership Working
- 1.16Module 16: Health and Safety Responsibilities
- 1.17Module 17: CSTF Infection Prevention and Control
- 1.18Module 18: CSTF Resuscitation – Basic Life Support
- 1.19Module 19: Manual Handling Techniques
- 1.20Module 20: Managing Stress and Maintaining Well-Being
- 1.21Module 21: Improving Health and Wellbeing
- 1.22Module 22: Healthy Food, Healthy Living
- 1.23Module 23: Mental Health Care
- 1.24Module 24: Solving Issues (Problem-Solving)
- 1.25Module 25: Medication Management and Administration
- 1.26Module 26: Response to Immediate Crisis
- 1.27Module 27: Consenting for Someone Else
- 1.28Module 28: Best Interest Decision Making
- 1.29Module 29: Understanding Child Development
- 1.30Module 30: Caring for Children
- 1.31Module 31: Keeping Children Healthy & Safe
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- Care Planning and Record Keeping9
- 4.1Module 02 Planning Care With the Individual in
- 4.2Module 01 Introduction to the Care Planning Process
- 4.3Module 03 Implementing and Evaluating the Care Plan
- 4.4Module 04 Maintaining Medical Records
- 4.5Module 05 Care Planning Policy in the UK
- 4.6Module 07 Digital Transformation in Care Planning
- 4.7Module 06 Confidentiality and Record-Keeping
- 4.8Module 08 Effective Communication in Care Planning
- 4.9Module 09 Ethical Considerations in Care Planning
- Observational Skills in Care10
- 5.1Module 01: Introduction to Observation in Care
- 5.2Module 02: Developing Observation Skills
- 5.3Module 03: Health and Safety Observations
- 5.4Module 04: Observing Physical Health
- 5.5Module 05: Mental Health Observation
- 5.6Module 06: Communication and Social Observation
- 5.7Module 07: Child and Adolescent Observation
- 5.8Module 08: Elderly Care Observation
- 5.9Module 09: Observation in Diverse Settings
- 5.10Module 10: Documentation and Data Collection






