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Funeral Service Business Course
Curriculum
5 Sections
39 Lessons
Lifetime
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Funeral Service Business Course
12
1.1
Module 01: Introduction to Funeral Service Management
1.2
Module 02: Funeral Homes and Business Advice
1.3
Module 03: Funeral Director and Bereavement & Grief
1.4
Module 04: Different Funerals
1.5
Module 05: Payment through Social Fund and Planning Your Funeral
1.6
Module 06: Skills and Consumer Information
1.7
Module 07: Current Trends and Green Funerals
1.8
Module 08: Trends in Cremation and Funeral Marketing
1.9
Module 09: Funerals for Pets
1.10
Module 10: National Association of Funeral Directors
1.11
Module 11: Natural Burial Grounds
1.12
Module 12 Business Strategy & Growth in Funeral
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Business Marketing
9
4.1
Module 01: Introduction to Business Marketing
4.2
Module 02: Understanding Consumer Behaviour
4.3
Module 03: Market Research and Analysis
4.4
Module 04: Marketing Strategies and Planning
4.5
Module 05: Digital Marketing Fundamentals
4.6
Module 06: Product, Pricing, and Distribution
4.7
Module 07: Branding and Brand Management
4.8
Module 08: Communication and Promotion
4.9
Module 09: Measuring Marketing Performance
Customer Service Skills
18
5.1
Module 1: Introduction to Customer Service
5.2
Module 2: Communication Skills
5.3
Module 3: Understanding Customer Behaviour
5.4
Module 4: Product Knowledge
5.5
Module 7: Telephone Etiquette
5.6
Module 5: Customer Service Standards
5.7
Module 6: CRM (Customer Relationship Management)
5.8
Module 8: E-mail Etiquette
5.9
Module 9: Written Communication
5.10
Module 10: Social Media Customer Service
5.11
Module 11: Live Chat Support
5.12
Module 12: Sales and Service
5.13
Module 13: Service Recovery
5.14
Module 14: Upselling and Cross-Selling Techniques
5.15
Module 15: Customer Service Metrics and KPIs
5.16
Module 16: Handling Customer Complaints
5.17
Module 17: Handling Challenging Situations
5.18
Module 18: Cultural Awareness and Diversity
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