Communication Skills

Course Overview

Effective communication is the cornerstone of personal and professional success. This Communication Skills course is a CPD-accredited online programme designed to develop both basic and advanced communication abilities, ensuring you can express ideas clearly, listen actively, and interact professionally in any environment.

The course explores verbal, non-verbal, and digital communication strategies, including body language, telephone etiquette, and advanced communication techniques for workplace and personal scenarios. Learners will gain confidence in presenting ideas, influencing others, and resolving misunderstandings effectively.

Complete the course and receive a CPD certificate that demonstrates your communication proficiency and professional interaction capability. You’ll understand fundamental principles, practice advanced techniques, and enhance interpersonal and professional communication skills.

Key Highlights

• CPD-accredited Communication Skills course for professionals and individuals
• Covers basic, advanced, verbal, non-verbal, and digital communication
• Focuses on listening skills, persuasion, influence, and conflict resolution
• Includes telephone etiquette and effective body language techniques
• Fully online and self-paced learning with flexible access

What You’ll Learn

• Understand the principles of effective communication in personal and professional contexts
• Apply active listening and questioning techniques to improve understanding
• Master advanced communication strategies for persuasion and conflict management
• Demonstrate professional telephone etiquette and digital communication protocols
• Recognise the importance of body language and non-verbal cues in conversations
• Adapt communication style to different audiences and situations for maximum impact

Accreditation & Recognition

This Communication Skills course is fully CPD-accredited, ensuring your training meets recognised continuing professional development standards relevant to workplace and personal communication.

• Earn a CPD Accredited certificate to demonstrate communication skills competence
• 100% online, self-paced study with 12 months’ access
• Includes online multiple-choice assessment and optional portfolio
• Order CPD-accredited digital certificate (printed version £24.99)
• Recognised communication training within UK professional sectors

Assessment & Certification

Learners are assessed through an online multiple-choice examination with a 60% pass mark and instant feedback. Retakes are free if required.

Successful completion grants a CPD Accredited certificate, validating communication skills competency and professional interaction capability. A hardcopy certificate is available for £24.99.

Who Is This Course For?

• Professionals seeking to improve workplace communication
• Managers, team leaders, and project coordinators
• Career changers wanting interpersonal skills enhancement
• Students preparing for professional environments
• Beginners looking to develop strong communication foundations

Career Opportunities & Progression

• Customer Service Executive – £20,000 to £30,000 per year
• Team Leader – £25,000 to £38,000 per year
• Human Resources Assistant – £22,000 to £35,000 per year
• Sales and Marketing Professional – £24,000 to £40,000 per year
• Business Development Executive – £28,000 to £45,000 per year

Key Skills You’ll Gain

• Active listening and questioning techniques
• Effective verbal and non-verbal communication
• Persuasion and influencing skills
• Professional telephone and digital etiquette
• Conflict resolution and negotiation skills
• Audience adaptation and communication clarity

Why Study with Edu Xpress

Edu Xpress provides CPD-accredited online learning designed to enhance practical workplace and personal skills. Our courses focus on career relevance, flexible learning, and real-world application.

• CPD-accredited qualification trusted across the UK
• Industry-aligned curriculum for communication skill development
• 100% online learning with learner support
• Transparent pricing with no hidden fees
• Designed for career growth and professional skill enhancement

Curriculum Description

Module 01: Basic Communication Skills
Learn the foundations of effective communication, including listening, speaking, and understanding. Explore common barriers and strategies to improve clarity in everyday conversations.

Module 02: Advanced Communication (I)
Study persuasive communication techniques, including influencing and negotiating effectively. Learn how to structure messages for maximum impact and tailor communication to different audiences.

Module 03: Advanced Communication (II)
Focus on conflict resolution, assertiveness, and handling challenging conversations. Develop strategies to maintain professionalism under pressure and achieve positive outcomes.

Module 04: Telephone Etiquette
Understand the principles of professional telephone communication. Learn tone, clarity, and listening skills to manage calls effectively in both personal and professional contexts.

Module 05: Body Language and Effective Communication
Explore non-verbal communication, including posture, gestures, facial expressions, and eye contact. Learn to interpret others’ body language and enhance your own communication presence.